TaylorTech Consulting Terms of Service

These Terms of Service cover TaylorTech's in-home, in-office and in-store computer diagnosis, repair and installation services.

TaylorTech  refers to technology diagnosis, repair, and installation services provided by TaylorTech Consulting, llc.

Service Warranty

If you are not satisfied with the services received from TaylorTech please call (610) 348-6334 for assistance. If there is a problem with the service provided by TaylorTech, and if you notify us within 7 days of the initial service performed, we will work to remedy your problem quickly and at no additional cost to you.

If repairs were necessitated by a virus or spyware, this warranty is valid only if the anti-virus and anti-spyware protection for your computer system was installed and updated during the entire warranty period.

Scheduling

TaylorTech service hours are Monday - Friday, 9am to 7PM. Additional charges may apply for emergency services or service outside of standard hours.

Trip Fees

Additional trip fees may apply for services rendered at locations that exceed 20 miles from TaylorTech’s service depot.

If our technician drives more than a total of 40 miles round-trip, each additional mile beyond the first 40 will be billed at a rate of $1.25 per mile.

The total trip fee will be pre-calculated and disclosed prior to the run and will be charged to your account before our technician is dispatched. This fee is non-refundable even if the run is canceled due to no adult being present when our technician arrives.

Customer Responsibility

Customers agree that by allowing the TaylorTech Consulting technician to have access to computer and networking equipment MAY VOID ANY AND ALL WARRANTIES covering computer hardware, software and any other associated parts or equipment.

The LOSS OF DATA IS A REAL AND INHERENT RISK and Customer agrees to have taken all necessary precautions by backing up all important, personal and proprietary data.

Cancelations

To cancel your in-home or in-office service request, you must contact TaylorTech Consulting at (610) 348-6334 at least 2 hours prior to the scheduled service. Cancelations that do not occur within this time frame will result in a $35.00 cancelation fee.

Limitations of Liability

Customers agree to release, indemnify and hold harmless TaylorTech Consulting technicians from liability for any claims or damages of any kind or description that may arise directly or indirectly from the services performed.

To the extent permitted by law, you agree that TaylorTech’s total liability for damages related to its services is limited to the total amount you pay for the services, and you release TaylorTech from liability for any indirect, incidental, special, or consequential damages. TaylorTech is not liable for loss, alteration, or corruption of any data or for your inability to use your computer equipment or other product.

©2012, TaylorTech Consulting, LLC
610-348-6334 Terms of Service
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